Shipping policy
At Pawmony, we are committed to delivering your order in a smooth and reliable way. We currently ship to customers across Europe, and all orders qualify for free shipping.
1. Shipping Areas
At this time, we only ship within Europe. If an address is outside our current shipping coverage, checkout may not be available for that location.
2. Shipping Cost
We offer free shipping on all orders. There are no additional shipping charges at checkout unless otherwise stated for a specific promotion or exceptional case.
3. Processing Time
Orders are typically processed within 1 to 3 business days after purchase. Processing times may vary slightly depending on order volume, holidays, or product availability.
4. Delivery Time
After your order has been processed and shipped, the average delivery time is 3 to 5 business days.
Please note that delivery times are estimates and may vary depending on the destination, carrier, customs checks, or other factors outside our control.
5. Order Tracking
Once your order has been shipped, you will receive a shipping confirmation email with tracking information, if available. You can use this tracking link to follow the progress of your delivery.
6. Delays
While we do our best to ensure timely delivery, occasional delays can happen due to carrier disruptions, busy periods, or local conditions. If your order is delayed, please contact us and we will help review the situation.
7. Incorrect Address
Please make sure your shipping address is correct when placing your order. Pawmony is not responsible for delays or failed deliveries caused by incorrect or incomplete address information provided at checkout.
8. Lost or Missing Packages
If your package appears to be lost or has not arrived within the estimated delivery timeframe, please contact us with your order number. We will investigate and assist you as best we can.
9. Contact Us
If you have any questions about shipping, delivery, or your order status, please contact us through our Contact Us page. We’ll be happy to help.