Refund policy

At Pawmony, we want you to feel confident when shopping with us. If something is not quite right with your order, we are here to help. Please read our return and refund policy carefully before requesting a return.

1. Return Window

We offer a 30-day return period from the date your order is delivered. If 30 days have passed since your delivery date, unfortunately we cannot offer a return or refund.

2. Eligibility for Returns

To be eligible for a return, your item must meet the following conditions:

  • The item must be unused and in the same condition that you received it.

  • The item must be in its original packaging, if applicable.

  • The item must include all original parts, accessories, and tags, if any.

  • The item must not show signs of damage caused by misuse, improper handling, or normal wear beyond reasonable inspection.

We reserve the right to refuse returns that do not meet these conditions.

3. Non-Returnable Items

Some items cannot be returned, including:

  • Items that have been used, washed, damaged, or altered after delivery.

  • Items returned without original packaging or missing parts.

  • Final sale items, if marked as such.

  • Gift cards or digital items, if any are offered in the future.

If a product is not eligible for return, we will let you know during the review of your request.

4. Return Request Process

To start a return, please contact us first with your order number and a short explanation of the issue. If needed, include clear photos of the item so we can review your request faster.

Once your return request is approved, we will provide you with the next steps for sending the item back. Please do not send any item back without contacting us first, as unapproved returns may not be accepted.

5. Return Shipping

Return shipping costs are generally the responsibility of the customer unless the item received was incorrect, defective, or damaged upon arrival.

If the return is approved because of an error on our side or a damaged product, we will provide instructions for resolving the issue.

6. Refunds

Once we receive your return and inspect it, we will notify you of the approval or rejection of your refund.

If your refund is approved, it will be processed to your original payment method within a reasonable time. Please note that the time it takes for the refund to appear on your account may depend on your bank or payment provider.

7. Late or Missing Refunds

If you have not received your refund yet, please:

  • Check your bank account again.

  • Contact your payment provider, as processing times may vary.

  • Contact your bank, since refunds may take some time before they are officially posted.

If you have done all of this and still have not received your refund, please contact us and we will help you review the situation.

8. Damaged, Incorrect, or Defective Items

Please inspect your order when it arrives. If your item is damaged, defective, or not what you ordered, contact us as soon as possible so we can evaluate the issue and find the right solution.

We may ask for photos or additional details to help us process your request efficiently.

9. Exchanges

If you need a different item, size, or replacement, please contact us first. Exchanges are handled based on product availability and the condition of the original item.

10. Contact Us

If you have any questions about this policy or need help with a return, please contact us through our Contact Us page. We are happy to assist and make the process as clear as possible.